ABCs of Relationship Selling Law Office Management for Paralegals
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ABC’s of Relationship Selling through Service 11e trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline. McGraw-Hill’s Law Office Management for Paralegals is an applied, practical text written specifically for paralegal courses that cover day-to-day law office management topics. The text begins with an overview of the legal industry and the various players involved. Then, it moves into the specific needs and duties that paralegals have to come to fill. Each chapter includes a recent, applicable case opinion, along with many ancillaries, such as charts, tables, figures, and exercises to aid in students’ development. The text’s appendices cover a wide range of documents, including the Model Codes of Ethics from two top paralegal organizations, the NALA and NFPA; a listing of paralegal associations with URLs; continuing legal education requirements of the NALA and NALs; a sample retainer agreement; and an article pertaining to the limitation of fees for malpractice cases. This text is a must for students who wish to gain industry-level knowledge of working in a law office in approachable and hands-on way.
Pharmacology: An Introduction MP Math & Dosage Calculations for Health Care w/Student CD: MP Math & Dosage
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This text, formerly Basic Pharmacology, provides a basic understanding of pharmacology with an emphasis on drug therapy and drug interaction. In each section, a review of pertinent physiology and related diseases precedes the presentation of the pharmacology of the drugs. The major theme of the fifth edition is to concentrate on core facts and present the clinical aspects of pharmacology as it relates to patient care. This text includes a chapter on drugs and the geriatric patient; information on nutrition and vitamins with explanations of drugs and food interactions; more thorough math review; new material on patient education; and Internet activities. Math and Dosage Calculations for Medical Careers teaches the skills and techniques medical assistants, nurses, pharmacy technicians, and paramedics need to calculate the amount of medication they should administer to patients. Students learn to calculate dosages based on ratio proportions, fraction proportions, the formula method, and dimensional analysis.
College Keyboarding and Document Processing Introduction to Medical Terminology
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Gregg College Keyboarding and Document Processing (GDP), 10e by Ober, Johnson, and Zimmerly provides a highly flexible, complete learning system. Building from a strong foundation, this revision of GDP focuses on adding flexibility for the instructor. Multiple software enhancements and flexible Instructor Management, both LAN and Web-based, support the program's strong content. Instructors will appreciate the flexibility of using a program that can be successfully implemented in a variety of classroom environments and that can be accessed from any Internet-connected computer—regardless of where the program was installed. This text-workbook gives students a firm foundation in medical terminology meanings and pronunciations. It provides a concise presentation of terms reinforced by practice exercises. It can be used in a short course or a review course of medical terminology or as a self-paced text.